Error: Batch Annotator returns zero values

Batch Annotator returns zero values.
example txt:
rs62443225
rs11583398
rs4676410
rs144614916
rs6671847
rs34022406
rs7554511
rs10786560
rs9607629

It returns double the number of snp zero rows. I tried to send an email with feedback on this issue but unfortunately did not receive a reply.

Sorry about that, for now we dont support rsID in batch annotation. We plan to add support for rsID in a couple of months.

However, when I enter the sample format, the same error occurs.
example txt:
5-159393053-C-T
7-107846457-T-C
19-33263138-A-G

Also, when I enter the sample file provided by the website, the return value is as follows. Is this normal.

This is intended, when we don’t have the variant in our database. It will simply return 0’s.

The variants I input were in the FAVOR format: CHR-POS-REF-ALT
Below is roughly what was in the file:
5-159393053-C-T

7-107846457-T-C

19-33263138-A-G

1-22376542-C-T

The FAVOR result is still showing a value of 0. However, if I search for one of these variants alone, the results will be complete.

These variants work: 5-159393053-T-C and 7-107846457-C-T. Could there be a mix-up with the reference and alternate alleles on your side?